Do you think BPO will succeed in India?
India is expected to hog this sector for
the next 5-7 years. Competitors like Canada, China and Philippines suffer from different
problems. Philippines and Canada lack scalability on the part of human resources while the
Chinese lack English language skills.
The factors that are reinforcing
outsourcing to India are:
India has the largest English speaking
population in the world after the United States. High availability of educated
customer care professionals and computer literates.
Indian companies can provide call center
services to clients based in the US or the UK at less than half of what it costs in US, UK
or Australia. Per employee cost in US is approximately $40,000 while in India it is only $5,000.
Indian companies are increasingly adapting
to international quality standards.
The Government of India has recognized the
potential of IT-enabled services and has taken positive steps by
providing numerous incentives.
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